At MyBalloons, we understand that plans can change, and we always do our best to accommodate our clients whenever possible.

For most standard orders, changes or cancellations may be requested up to 5 days before the scheduled delivery or pickup date.

Please note that this policy does not apply to custom orders or personalized installations. Due to the planning, design work, material sourcing, and preparation involved, canceled custom orders are subject to a $100 administrative fee, which will be deducted from the refund amount.

Once the 5-day window has passed, all orders become final and non-refundable. At this stage, we have already begun preparing for your event by ordering inventory, reserving your delivery or installation slot, and creating custom balloon arrangements tailored specifically to your celebration. Because of the time and materials invested, orders cannot be canceled, modified, returned, or refunded after production has started.

To request a change or cancellation within the eligible timeframe, please contact us by email at myballoonsca@gmail.com. We kindly ask that all cancellation and modification requests be submitted via email to ensure clear communication and accurate record keeping.

Our team is available during the following business hours:

Monday – Friday
9:00 AM – 5:00 PM

If you have any questions or need additional assistance, please don’t hesitate to contact us. We’re always happy to help make your experience with MyBalloons smooth, stress-free, and enjoyable.